Policy draft · Updated September 28, 2026

Before anything ships

An email request is not an accepted order. Stock, final price, destination eligibility, packing, shipping cost, estimated timing, and any age-verification or adult-signature requirement must be confirmed in writing before payment.

Destinations and age

• Initial shipping is intended for eligible addresses within the United States only.
• The buyer and recipient must each be 21 or older.
• We may decline destinations where an item is restricted or where age and delivery eligibility cannot be reasonably confirmed.
• Adult signature may be required.

Fragile glass

Functional glass is intended to be individually wrapped, cushioned, and boxed with adequate void fill. Customers should inspect the package promptly and photograph the outer box, packing material, shipping label, and damaged item before discarding anything.

Report visible damage within 48 hours of delivery. A report does not guarantee a refund or replacement; the available resolution depends on the evidence, carrier process, and stock.

No PACT Act products

Haze House does not offer cigarettes, smokeless tobacco, nicotine, or electronic nicotine delivery systems (ENDS/vape products), and does not intend to ship products covered by the PACT Act. The catalog also excludes cannabis flower and concentrates. This statement does not mean every accessory is unrestricted in every jurisdiction.

Processing estimates

Any processing or delivery window provided by email is an estimate, not a guarantee. Carrier delays, weather, address issues, and fragile-item handling can affect timing.

Returns

• Unused and unopened goods may be eligible for return if a return is requested within 14 days after delivery.
• Do not send an item back without written return instructions.
• Opened or used hygiene-sensitive goods, personalized goods, and final-sale items are generally not returnable.
• Unless an incorrect or defective item was sent, the buyer may be responsible for return shipping.
• Approved refunds are handled through the original agreed payment method after inspection.